This Privacy Policy describes how Codetrex
(“we”, “us”, “our”) collects, uses, stores, and deletes information when you use the
Om Sanskaram mobile application available on
Google Play, and related services on this website.
By using Om Sanskaram, you agree to this Privacy Policy.
01
Information We Collect
Depending on how you use the app, we may collect:
Category
Examples
Identity & contact
Name, mobile number, email address
Profile
Date of birth, gender, language preference, profile photo (if provided)
Address & delivery
Delivery / service addresses for puja, products, and subscriptions
Booking & order data
Puja bookings, chadhava orders, consultations, kundli requests, trip requests, daily plans, payment status, order history
Spiritual / service inputs
Birth details and related inputs for kundli / kundli milan (as provided by you)
Device & usage
Device type, OS version, app version, crash logs, basic analytics (in aggregate where possible)
Support
Messages, tickets, and contact details you share with support
We do not sell your personal information to third parties.
02
How We Use Your Information
We use your information to:
Provide and fulfil puja, chadhava, product, consultation, kundli, trip, and subscription services
Authenticate you (e.g. OTP via mobile number) and maintain your session
Process payments / wallet activity and send booking or delivery updates
Provide customer support and resolve disputes
Improve app performance, security, and user experience
Comply with legal and regulatory obligations
03
How We Share Information
We may share limited data only as needed with:
Service partners (e.g. pandits, consultants, delivery partners) to fulfil your booking
Payment processors and SMS / OTP providers
Analytics or infrastructure providers under contract
Authorities when required by law
Partners are expected to use data only for the purpose of providing the requested service.
04
Data Security
We use industry-standard measures such as encrypted connections (HTTPS), access controls,
and secure handling of authentication tokens. No method of transmission or storage is 100% secure.
05
Data Retention
Data type
Typical retention
Profile & login identifiers
Until you request deletion, or account inactivity policies apply
Orders, bookings, invoices, payments
As required for legal, tax, fraud prevention, and disputes (generally up to 7 years where legally required; otherwise deleted or anonymised after the service purpose ends)
Kundli / consultation inputs
Until deletion request, or as needed to deliver the service and support
Support tickets
Generally up to 24 months after resolution, then deleted or anonymised
Device / analytics logs
Generally up to 90 days, then aggregated or deleted
When you request account or data deletion, see
Section 7 below.
06
Children’s Privacy
Om Sanskaram is intended for users 18 years and older.
Birth details of minors may be submitted by a parent or guardian only for kundli or related spiritual services.
07 · Google Play requirement
Account & Data Deletion
App: Om Sanskaram (Codetrex)
Om Sanskaram uses mobile OTP sign-in. You can request that your
account and associated personal data be deleted,
or request deletion of specific data without closing your account.
Delete it yourself:
sign in, open Profile → Delete Account and confirm with the OTP sent to your registered mobile number.
Any in-progress orders, upcoming bookings or payments still processing must be settled first; the page lists anything that needs attention.
If you can't sign in, use the email steps below.
How account deletion works
1Empty wallet:
your account is scheduled for deletion 30 days after you confirm (the grace period), and you are signed out on all devices.
2Money in your wallet:
the balance is refunded before deletion. You fill a short refund form (account holder name, bank account number, IFSC and an email for updates).
Our team transfers the balance to your bank account and then approves the deletion; the 30-day grace period starts from that approval.
If a bank detail needs fixing, we email you so you can correct it.
3Changed your mind?
During the grace period, sign in with your mobile number and OTP and choose Restore Account.
Your account and its history come back as they were; a wallet that was refunded stays at zero.
While deletion is pending, your mobile number cannot be used to create a new account.
4Account closed:
after the grace period your account is archived. Your profile and history are removed from the app and kept in a restricted archive
that only authorised staff can access (see C below). The account can no longer be restored, and your mobile number is released so it can be used for a new account.
A new account never shows data from the closed one.
Emails at each step:
we email the address you give us when your refund request is received, when a correction is needed, when the refund is completed
(only the last 4 digits of your bank account are shown), if the request is rejected, when deletion is scheduled (with the date and how to restore),
when your account is restored and when your account is closed. Emails come from Om Sanskaram Pvt Ltd.
We keep that email address only until the last of these emails is sent.
A. How to request deletion of your account and associated data
2
Send an email to
vijay@codetrex.in
with subject line:
Om Sanskaram — Account Deletion Request
3
Include in the email:
Full name (as in the app profile, if any)
Registered mobile number used to sign in to Om Sanskaram
Registered email (if any)
Clear request: “Please delete my Om Sanskaram account and associated personal data.”
4We will verify your identity using the registered mobile number (and OTP or other reasonable checks if needed).
5After verification, we will process the request and confirm by email/SMS.
Processing time:
We aim to complete verified deletion requests within 30 days (often sooner).
You will receive a confirmation when done.
B. What is removed when your account is closed
When your account is closed, the following is removed from the app and is no longer used to provide services.
Records that must be kept are held in the restricted archive described in C:
Profile information (name, mobile, email, photo, preferences)
Saved addresses linked to your profile
In-app wallet (any balance is refunded to your bank account first)
Kundli / consultation personal inputs stored against your account
Support history that can identify you (where not legally required to retain)
App authentication / session data
C. What data may be kept (and for how long)
We may retain limited information when required by law or for legitimate business needs:
Retained data
Reason
Retention period
Archived account history (profile, orders, bookings, payments, wallet)
Legal, tax, audit and dispute handling; access limited to authorised staff
Held in the archive until our retention policy requires deletion or anonymisation
Transaction / invoice / tax records
Legal, tax, audit
Up to 7 years (or as required by applicable law)
Fraud, abuse, or dispute records
Security & legal defence
Up to 3 years after the relevant event
Anonymised / aggregated analytics
Product improvement
Indefinite (no personal identifiers)
After these periods, retained records are deleted or permanently anonymised.
D. Request deletion of some data without deleting your account
You may request deletion or correction of specific data while keeping your Om Sanskaram access, for example:
Saved addresses
Profile photo / optional fields
Specific support tickets
Kundli inputs no longer needed
How:
Email
vijay@codetrex.in
with subject
Om Sanskaram — Partial Data Deletion Request,
list the data types you want removed, and include your registered mobile number.
We will process verified requests within 30 days, unless retention is legally required.
You can also update or remove many profile details yourself inside the app under
Profile / Account settings.
We aim to acknowledge privacy requests within 48 hours.
10
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do.
Continued use of Om Sanskaram after updates means you accept the revised policy.
Need help with your data?
Request deletion or talk to our privacy team
Email us with your registered mobile number. Verified requests are typically completed within 30 days.